Effective and last updated: 12 October 2026
The service is provided by PHOENIX BLAZENET SOLUTIONS LIMITED (香港鳳凰網絡科技有限公司, “we”, “us” or “our”). By registering an account, purchasing a service, calling an API or using proxy resources, you agree to these Terms and our Privacy Policy. If you act for an organisation, you confirm that you have authority to bind it.
1. Eligibility and accounts
You must be at least 18 and legally capable of entering into a contract. Provide accurate information, protect account, API and proxy credentials, and accept responsibility for activity under your account. You must not sell, lease or transfer an account or circumvent account and permission controls.
If you discover unauthorised use or a security incident, change the relevant credentials and contact support promptly.
2. Service scope and geographic restrictions
ZTProxy provides rotating or static proxies, traffic, connection management, APIs and related support. Regions, routes, protocols, concurrency, speed, session duration and inventory are subject to the dashboard, order terms and actual resource availability.
The proxy service is not supported for use in Mainland China. You must not use technical measures to evade applicable geographic restrictions, export controls, sanctions or other legal requirements.
3. Orders, pricing and payment
The product, quantity, term, unit price and total shown before purchase form the basis of an order. Pricing may vary by resource, region, role, usage or promotion. Confirmed orders follow their order record unless expressly agreed otherwise.
Use lawful funds and authorised payment methods. You are responsible for network, miner, bank and tax charges and for losses caused by selecting an incorrect chain or address. Digital-asset payments are complete only after we confirm the correct asset, full amount and required on-chain confirmations.
Except where required by law, expressly promised in an order or confirmed as our service failure, delivered, consumed, activated or specially allocated proxy resources are generally non-refundable. Contact support to investigate duplicate charges, non-delivery or ledger discrepancies.
4. Acceptable use
Use the service only for lawful, authorised business or technical purposes that do not infringe others’ rights, and comply with applicable rules of target websites, platforms and networks.
Prohibited uses include unauthorised system access; malware; phishing, fraud, spam or harassment; intellectual-property or privacy violations; credential attacks; payment fraud; network disruption; concealment of criminal proceeds; child sexual abuse material; evasion of law enforcement, sanctions or access controls; and other unlawful conduct or conduct creating material risk to the service, providers or third parties.
High-intensity scanning, stress testing, scraping or automation without express authorisation is prohibited. Even where automation is lawful, you must control request rates and respect technical and contractual limits of target services.
5. Monitoring, suspension and investigation
To protect security, stability and compliance, we may monitor usage, authentication, connection metadata, anomalous patterns and abuse reports, but do not undertake to review every activity.
We may limit, suspend, replace or terminate resources where we reasonably believe there is a security risk, unlawful conduct, non-payment, a breach, withdrawal of provider resources or an urgent operational need. Where practicable, we will provide notice and an appeal channel; urgent action may be taken first.
6. Availability and changes
Proxy resources depend on the internet, carriers, data centres and third-party infrastructure. IPs, exit locations, routing, latency, speed, accessibility and duration may change. We do not guarantee that a particular website will always be accessible or that an IP will remain unchanged.
We may perform maintenance, repairs, security updates and reasonable service adjustments. If a material change substantially affects a paid service, we will, where reasonably practicable, provide notice, an alternative or treatment of the unused portion.
7. Intellectual property
The website, software, interface, documentation, marks and original content belong to us or our licensors. We grant a limited, non-exclusive and non-transferable licence to use the service during the service term in accordance with these Terms.
Except as allowed by law, you may not copy, sell, reverse engineer or bypass security, or use the service to build a substantially identical resale platform. You retain rights in content you submit and authorise us to process it only to provide and protect the service.
8. Disclaimers
To the maximum extent permitted by law, the service is provided “as is” and “as available”. We disclaim implied promises of uninterrupted or error-free operation, a particular exit location or speed, or fitness for your special purpose. Displayed locations do not represent real-time inventory.
Nothing in these Terms excludes or limits a warranty, condition, right or liability that applicable law does not permit to be excluded or limited.
9. Limitation of liability
To the maximum extent permitted by law, we are not liable for lost profit, revenue, data, goodwill or business opportunity, or for indirect, incidental, special, punitive or consequential loss.
For claims directly related to a paid service, our aggregate liability will ordinarily not exceed the amount you actually paid for that service during the six months before the event giving rise to the claim. This limit does not apply to fraud, wilful misconduct, death or personal injury, or liability that cannot lawfully be limited.
10. Your indemnity
To the extent permitted by law, you will indemnify us and our affiliates against third-party claims, penalties and reasonable costs arising from unlawful use by you or your authorised users, infringement of third-party rights, or a material breach of these Terms. We will give reasonable notice and allow you to participate in the defence.
11. Term, termination and balances
These Terms apply from your first use until the account is closed and outstanding obligations are settled. You may stop using the service and request account closure. Termination does not affect payment, compliance, indemnity or dispute obligations arising beforehand.
Account balances, promotional credits, proxy resources and refunds are handled under order terms, promotion rules and applicable law. To prevent fraud, we may delay a refund or balance transfer until identity, transaction and risk checks are complete.
12. Changes to these Terms
We may update these Terms for legal, product, security or operational changes. We will give reasonable notice of material changes through the website, dashboard or another appropriate channel. Continued use after the effective date indicates acceptance; if you disagree, stop using the service before that date and contact us about unperformed services.
13. Governing law and disputes
These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law rules. The parties should first attempt good-faith discussion. If unresolved, the courts of Hong Kong have non-exclusive jurisdiction, subject to any mandatory rule of applicable law.
14. General and contact
If a provision is unenforceable, the remainder continues in effect. A delay in enforcing a right is not a waiver. You may not assign this agreement without our written consent; we may assign it in a merger, reorganisation or business transfer with notice where required by law.
Service provider: PHOENIX BLAZENET SOLUTIONS LIMITED (香港鳳凰網絡科技有限公司). Email: [email protected]. Address: UNIT E35 ON 3RD FLOOR SUPERLUCK INDUSTRIAL CENTRE (PHASE 2) NO.57 SHA TSUI ROAD TSUEN WAN NEW TERRITORIES HONG KONG.